Fare thee well Muluzi

So Bakili Muluzi has finally decided to throw in the towel. This can only be a positive decision and I wish him well in his retirement days. He deserves the rest.

The task is now for UDF to rise from the ashes and become a force to be reckoned with as it was in days gone past. The party will obviously miss it's charismatic leader and his deep pockets but at the same time could capitalise on the infighting in the MCP and the downward spiral in popularity of the DPP. It all depends on Friday Jumbe and his team strategise.

There are issues that could dog Jumbe's job and include uncompleted corruption cases against him. All we can do wait and watch.

Sometimes it pays to complain

I few months ago I had complained about service at an MTL shop in city centre. Last week I forwarded this complaint to a colleague who works at MTL who escalated it to the relevant authorities. Yesterday I happened to find myself in this shop, not out of choice but rather because I could not burn Malawi’s scarcest commodity, fuel, going to another shop. But at the end of it all I was glad.

The customer service staff were a lot more responsive and explained certain processes I have always found unnecessary. He lady in the shop went out of her way (or maybe it was just her job) to make sure I was served quickly because there was an MTL dealer ahead of the queue and they normally take time to transact before the next person is served. In short it was a great customer experience. I guess it is always great when feedback is welcome and acted upon.